PRIVACY POLICY

The protection of privacy and compliance with the applicable data protection laws is extremely important to us. Personal data is all data with which you can be personally identified. We therefore use your data in compliance with the strict provisions of the relevant data protection law, in particular the EU General Data Protection Regulation (GDPR). With our privacy policy, we would like to inform you transparently and comprehensively about which personal data we collect in the context of our websites and offers, for what purposes and how they are processed.

If you have any questions, suggestions and/or criticism regarding our services, please contact us: Hüttig & Kollegen Collections Rechtsanwälte GmbH; Kienberger Allee 4; 12529 Berlin-Schönefeld; Phone: +49 30 2178 8292; E-Mail: info@robinrent.de

Status 09.07.2024

 

I. Name and address of the person responsible

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is the:

 

Hüttig & Kollegen Collections Rechtsanwälte GmbH

Kienberger Allee 4

12529 Berlin-Schönefeld

Germany

Phone: +49 30 2178 8292

E-mail: info@robinrent.de

Website: www.robinrent.de

(hereinafter referred to as “Hüttig Rechtsanwälte”)

 

Further information can be found in our website imprint.

 

II. Name and address of the data protection officer

Our company data protection officer is Dr. Magali Kolleck-Feser, who can be contacted at datenschutz@goldenstein-kanzlei.de or the following address:

Dr. Magali Kolleck-Feser, Hegelallee 1, 14467 Potsdam.

In the event of a breach of your rights in connection with your data protection rights, you have a statutory right of appeal to the competent supervisory authority. This is always the data protection officer of the federal state in which the company is based. The list of data protection officers and their contact details can be found here.

 

III. General information on data processing

  1. Scope of the processing of personal data

We only process our users’ personal data to the extent necessary to provide a functional website and our content and services. The processing of our users’ personal data only takes place regularly with the user’s consent. An exception applies in cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

 

  1. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis.

When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.

Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis.

In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.

 

If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for the processing.

 

  1. Data erasure and storage duration

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Data may also be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject. The data will also be blocked or erased if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.

 

IV. Provision of the website and creation of log files

  1. Description and scope of data processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.

The following data is collected:

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred in each case
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

The data is also stored in the log files of our system. Storage of this data together with other personal data of the user does not take place.

 

  1. Legal basis for data processing

The legal basis for the temporary storage of data and log files is Article 6(1)(f) GDPR.

 

  1. Purpose of data processing

Temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session.

Data is stored in log files to ensure the functionality of the website. In addition, we use the data for the technical optimization of the website and to ensure the security of our information technology systems. The data is not evaluated for marketing purposes in this context.

Our legitimate interest in data processing in accordance with Art. 6 para. 1 lit. f GDPR also lies in these purposes.

 

  1. Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated so that it is no longer possible to assign the calling client.

 

  1. Possibility of objection and removal

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, the user has no option to object.

 

V. Use of cookies

  1. Cookies and cookie function groups

Cookies are small text files that are stored on your hard disk and assigned to the browser you are using and through which certain information flows to the body that sets the cookie (in this case us). Cookies cannot execute programs or transmit viruses to your computer system.

 

We distinguish between cookies of the functional groups described below:

a) Technical cookies

These cookies are necessary so that we can display the website to our users and provide essential basic functions, e.g. page navigation.

The following data is stored and transmitted in the cookies:

  • Page settings
  • Other status information

The purpose of using technically necessary cookies is to simplify the use of websites for users. We therefore also use cookies for the purpose of being able to identify you for subsequent visits. Some functions of our website cannot be offered without the use of cookies. For these clients, it is necessary for the browser to be recognized even after a page change.

 

b) Cookies for user preferences

These cookies are used to recognize our users and the settings they have made when they return to the website. For example, we can greet users by name, save preferences and searches or display targeted product suggestions.

 

c) Cookies for performance and statistics

These cookies are used to analyze the use of the website and user behavior. This enables us to understand how our website is used and where errors have occurred. We can then use this information, for example, to make the website more user-friendly or to better tailor information and services to our users.

 

d) Marketing cookies

These cookies are used to analyze our users’ visit to the website (e.g. which links were clicked, which subpages were visited). We use this information to tailor advertising on the website more closely to the interests of our users.

 

  1. Cookie management

 

a) Cookie consent tool

A cookie consent tool has been implemented on the website so that you can control the use of cookies. It shows you a list of cookies organized by function groups, explains the purpose of the cookie function groups and the individual cookies as well as their storage duration.

Saving a cookie is technically necessary for the use of the cookie consent tool.

 

b) Settings via the cookie consent tool

When you visit the website for the first time, the cookie consent tool is displayed as a pop-up window on the website. Here you can then activate the cookies categorized by function group by clicking on the corresponding box. Please note that the technical cookies are already stored when you access the website and the relevant box is preset.

If technical cookies are deselected, the use of the website or individual functions on the website may be restricted or impossible.

 

c) Your cookie settings

If you would like to check or change your cookie settings, please click on the following link and then make the appropriate settings in the cookie consent tool. Change cookie settings.

 

  1. Revocation / opt-out options

a) Setting via the cookie consent tool

If you have consented to the setting of cookies when visiting this website, you can revoke your consent by calling up the cookie consent tool (see cookie settings above) and deselecting the relevant cookie category.

 

b) Directly with the cookie provider

In addition to the revocation option via the cookie consent tool, you can deactivate cookies directly with a cookie provider or prevent the processing of data through browser plug-ins. If a cookie provider offers such options, we have provided a corresponding link in the respective notices.

 

c) Browser settings / plug-ins

There is an additional option to control the use of cookies by making the appropriate settings in browsers with corresponding setting options.

 

  1. Description of the cookies used and technically necessary cookies

 

a) Google Analytics

aa) Our website uses functions of the web analysis service Google Analytics. The provider of the web analysis service is Google Inc, 160 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses cookies. These are small text files that your web browser stores on your end device and enable website usage to be analyzed. Information generated by cookies about your use of our website is transmitted to a Google server and stored there. The server location is usually AUS. Google Analytics cookies are set on the basis of Art. 6 para. 1 lit. f GDPR. As the operator of the website, we have a legitimate interest in the analysis of user behavior in order to optimize our website and, if necessary, advertising.

 

bb) IP anonymization

We use Google Analytics in conjunction with IP anonymization. This ensures that Google truncates your IP address within member states of the EU or in other signatory states to the Agreement on the European Economic Area before transmitting it to the USA. There may be exceptional cases in which Google transfers the full IP address to a server in the USA or truncates it there. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address transmitted by Google Analytics will not be merged with other Google data.

 

cc) Objection to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will then be set to prevent the collection of your data on future visits to our website. You can find instructions on how to deactivate Google Analytics and further details on Google Analytics, in particular data protection, at the following link:

https://support.google.com/analytics/answer/6004245?hl=de 

 

dd) Order processing

In order to fully comply with the statutory data protection requirements, we have concluded a contract with Google Analytics for commissioned data processing.

 

ee) Demographic characteristics in Google Analytics

Our website uses the “demographic characteristics” function of Google Analytics. It can be used to create reports that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google and visitor data from third-party providers. It is not possible to assign this data to specific persons. You can deactivate this function at any time. This is possible via the ad settings in your Google account or by generally prohibiting the collection of your data by Google Analytics as explained in the section “Objection to data collection”.

 

b) Google Ads

The website operator uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display advertisements in the Google search engine or on third-party websites when the user enters certain search terms on Google (keyword targeting). Furthermore, targeted advertisements can be displayed based on the user data available at Google (e.g. location data and interests) (target group targeting). As the website operator, we can evaluate this data quantitatively by analyzing, for example, which search terms led to the display of our ads and how many ads led to corresponding clicks.

 

The use of Google Ads is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in marketing its products and services as effectively as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

 

c) Google Remarketing

This website uses the functions of Google Analytics Remarketing. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Remarketing analyzes your user behavior on our website (e.g. clicks on certain products) in order to classify you into certain advertising target groups and then display suitable advertising messages to you when you visit other online offers (remarketing or retargeting).

Furthermore, the advertising target groups created with Google Remarketing can be linked to Google’s cross-device functions. In this way, interest-based, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one device (e.g. cell phone) can also be displayed on another of your devices (e.g. tablet or PC).

If you have a Google account, you can object to personalized advertising by clicking on the following link: https://www.google.com/settings/ads/onweb/.

The use of Google Remarketing is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in marketing its products as effectively as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

Further information and the data protection provisions can be found in Google’s privacy policy at: https://policies.google.com/technologies/ads?hl=de.

 

d) Facebook Pixel

This website uses Facebook’s visitor action pixel to measure conversions. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries.

This allows the behavior of page visitors to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.

 

The data collected is anonymous for us as the operator of this website; we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Usage Policy. This allows Facebook to place advertisements on Facebook pages and outside of Facebook. We as the site operator cannot influence this use of the data.

The use of Facebook Pixel is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in effective advertising measures including social media. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

You can find further information on protecting your privacy in Facebook’s privacy policy: https://de-de.facebook.com/about/privacy/.

You can also deactivate the remarketing function “Custom Audiences” in the settings for advertisements at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You must be logged in to Facebook to do this.

If you do not have a Facebook account, you can deactivate usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

 

VI. Contact form and e-mail contact

 Description and scope of data processing

There is a contact form on our website that can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. The client data are

  • Home address
  • Place of residence
  • Cold rent
  • Surname and first name
  • Equipment of the apartment
  • Location of the apartment in the attic or basement
  • Type of building
  • Date of conclusion of the contract
  • Existence and date of previous complaints regarding the rent amount
  • E-mail address
  • Phone number

 

The following data is also stored at the time the message is sent:

  • The IP address of the user
  • Date and time
  • Source (user via advertisement or e.g. Google search to our offer) reached)

 

Your consent is obtained for the processing of the data as part of the sending process and reference is made to this privacy policy.

Alternatively, it is possible to contact us via the e-mail address provided. In this case, the user’s personal data transmitted with the e-mail will be stored.

No data will be passed on to third parties in this context. The data is used exclusively for processing the conversation.

 

  1. Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent.

The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 para. 1 lit. f GDPR. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

 

  1. Purpose of data processing

The processing of the personal data from the input mask serves us solely to process the contact. If you contact us by email, this also constitutes the necessary legitimate interest in processing the data.

The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

 

  1. Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

 

  1. Possibility of objection and removal

The user has the option to revoke their consent to the processing of personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.

The revocation is sent by e-mail to info@robinrent.de

All personal data stored in the course of contacting us will be deleted in this case.

 

VII. Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

 

  1. Right to information

You can request confirmation from the controller as to whether personal data concerning you is being processed by us.

If such processing has taken place, you can request the following information from the controller:

a) the purposes for which the personal data are processed;

b) the categories of personal data that are processed;

c) the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;

d) the planned duration of storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the duration of storage;

e) the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;

f) the existence of a right of appeal to a supervisory authority;

g) all available information on the origin of the data if the personal data are not collected from the data subject;

h) the existence of automated decision-making, including profiling, referred to in Art. 22 (1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

 

You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

 

  1. Right to rectification

You have a right to rectification and/or completion vis-à-vis the controller if the processed personal data concerning you is incorrect or incomplete. The controller must make the correction without delay.

 

  1. Right to restriction of processing

You may request the restriction of the processing of your personal data under the following conditions:

a) if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;

b) the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;

c) the controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims, or

d) if you have objected to the processing pursuant to Art. 21 (1) GDPR and it is not yet certain whether the legitimate reasons of the controller override your reasons.

 

Where the processing of personal data concerning you has been restricted, such data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

 

  1. Right to erasure

a) Obligation to delete

You have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

(1) The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed.

(2) You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.

(3) You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.

(4) The personal data concerning you has been processed unlawfully.

(5) The deletion of personal data concerning you is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the controller is subject.

(6) The personal data concerning you were collected in relation to information society services offered in accordance with Art. 8 para. 1 GDPR.

 

b) Information to third parties

If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) GDPR, it shall take reasonable steps, including technical measures, taking into account the available technology and the cost of implementation, to inform controllers which are processing the personal data that you as the data subject have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

 

c) Exceptions

The right to erasure does not exist if the processing is necessary

 

(1) to exercise the right to freedom of expression and information;

(2) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

(3) for reasons of public interest in the area of public health in accordance with Art. 9 para. 2 lit. h and i and Art. 9 para. 3 GDPR;

(4) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 (1) GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of that processing, or

(5) for the assertion, exercise or defense of legal claims.

 

  1. Right to information

If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort.

You have the right to be informed about these recipients by the controller.

 

  1. Right to data portability

You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided, where

a) the processing is based on consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR or on a contract pursuant to Art. 6 para. 1 lit. b GDPR and

b) the processing is carried out by automated means.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

 

  1. Right of objection

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.

The controller will no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

 

If the personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

Notwithstanding Directive 2002/58/EC, you have the option of exercising your right to object in connection with the use of information society services by means of automated procedures using technical specifications.

 

  1. Right to revoke the declaration of consent under data protection law

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise your right to object, simply send an email to datenschutz@goldenstein-kanzlei.de. You will not incur any costs for the revocation, except for the costs incurred for the transmission.

 

  1. Automated decision in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

This does not apply if the decision

a) is necessary for the conclusion or performance of a contract between you and the controller

b) is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or

c) with your express consent.

 

However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 GDPR, unless Art. 9 para. 2 lit. a or g GDPR applies and appropriate measures have been taken to protect the rights and freedoms as well as your legitimate interests.

With regard to the cases referred to in a) and c), the data controller shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.

 

  1. Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

 

  1. SSL or TLS encryption

For security reasons and to protect confidentiality, all data transmitted by you to the site operator as part of the offers on this website are transmitted using SSL or TLS encryption.

 

  1. Amendment clause

We reserve the right to amend this privacy policy from time to time. Updated versions will be published. If the change to the privacy policy does not affect the use of existing data, the new privacy policy will apply from the date it is updated on our website. A change to the privacy policy that relates to the use of data already collected will only be made if it is reasonable for you. In such a case, we will notify you in good time by e-mail, on our websites, in our application or in another form. You have the right to object to the validity of the new privacy policy within four weeks of receiving the notification. In the event of an objection, we reserve the right to terminate the contractual relationship. If no objection is made within the aforementioned period, the amended privacy policy shall be deemed to have been accepted by you. We will inform you of your right of objection and the significance of the objection period in the notification.